Careers

Reception - Lead

Category:  Support Staff
Department:  Reception
Status:  Full-Time
Schedule:  Monday - Friday (some evenings & weekends)
Description: 

Applicants to be considered for this position must apply online and upload your resume for each position. Current Employees wishing to be considered must complete a transfer form.

 

All outside applicants must complete online testing. Once application is in place, you will receive an e-mail with instructions. Please remember your e-mail address on your application. Expect 1.25 – 1.5 hours for a series of 7-8 tests. If your test results are favorable, you will be called for an interview.

 

Role and Responsibilities

1.

Greet and assist patients in a friendly, courteous and professional manner

2.

Register new patients with accurate patient and insurance information and update existing accounts as needed, utilizing special software and procedures.

3.

Collect payments and co-payments, keeping an accurate ledger of both, balancing ledgers and deposit daily

4.

Answer incoming phone calls and schedule appointments on GE IDX system

5.

Take concise, accurate phone messages, execute solutions and/or forward via electronic tasking as appropriate

6.

Fax and/or scan confidential patient information

7.

Communicate with physicians and nurses to create an efficient work environment

8.

Train other receptionists when necessary

9.

Using EHR software, accurately index and file scanned documents and information into patient’s electronic medical record

10.

Ability to maneuver online websites and software including login, accessing the daily schedule, search for patient, accessing patient profile, using the tool bar to update patient location, process phone calls, accessing unfished calls, use a text template, view task list, work task list, create new task and other competencies as required by department

11.

Monitor patient EHR and invite to patient portal and scanned document filing tasks as determined in portal workflow

12.

Protect the confidentiality of patient’s personal, financial, and medical information

13.

Train in and learn process’ and reception procedures in all clinic departments, occasionally filling-in when necessary

14.

Meet and promote organizational standards for excellence in service to patients, physicians and co-workers

15.

Assist Director of Reception with overall operation of the department on a daily basis including:

1)       train reception staff to provide highest quality service to patients and colleagues

2)       tracking of employee time-off requests and maintain calendar of time-off requests

3)       coordinate daily unscheduled absences with director to ensure adequate reception coverage

16.

Answer receptionist filing questions and maintain high standard of EHR scanned document accuracy

17.

Monitor and process patient portal and scanned document filing tasks as assigned and help maintain dashboard and system administration

18.

Help maintain the PM computer scheduling system, revise templates for physician-requested schedule changes and adjust physicians’ scheduling system as needed.

19.

Help maintain the electronic computer check-in, insurance verification and payment collection systems and become an expert in the system administration.

20.

Assist with recruiting, hiring, and training new employees. Assist in employee counseling sessions.

21.

Maintain Reception Department when director is gone by:

1)       Making sure all reception areas have adequate coverage

2)       Keeping the computer up to date with any necessary changes in physician schedules

3)       Processing accurate timesheets to payroll

22.

Assist director in creating agenda for department meetings, presenting and occasionally leading departmental meetings, and creating minutes and attendance for the same.

23.

Other duties as assigned by the department manager, lead receptionist or physician

 

Qualifications and Education Requirements

1.

Positive attitude!

2.

Ability to adapt to quickly changing situations

3

Excellent telephone and public relations skills with pleasing telephone voice

4

Type and spell accurately

5

High school graduate

7.

Must be willing to learn and work as a team

8.

Demonstrates strong communication and organizational skills, ability to prioritize, detail oriented, prompt, reliable and enjoy a fast pace environment

9.

Excellent public relation and customer service skills

10.

Ability to handle stressful situations calmly and competently

11.

Open to change and innovation

12.

Learn to use the clinic’s computerized appointment scheduling systems

13.

Work requires sound judgment; works well under pressure; and likes detailed work

14.

Demonstrate and maintain strong departmental team unity and clinic pride

15.

Employee performs routine, and some non-routine, continuous and repetitive work

16.

Strong computer skills and comfortable working in paperless environment

17.

Excellent verbal and written communication skills

18.

Good physical condition, able to stand, walk, sit, bend and lift 15-20 lbs



Salary Range:  DOE
Posted:  09/20/2017

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