Applicants to be considered for this position must apply
online and upload your resume for each position. Employees wishing to be
considered must complete a transfer form.
All outside applicants must complete online testing.
Once application is in place and if favorable for this position, you will
receive an e-mail with instructions. Please remember your e-mail address on
your application. Expect 1.25 – 1.5 hours for a series of 7-8 tests. If your
test results are favorable, you will be called for an interview.
Role and
Responsibilities
1.
|
Greet
and assist patients in a friendly, courteous and professional manner
|
2.
|
Register
new patients with accurate patient and insurance information and update
existing accounts as needed, utilizing special software and procedures.
|
3.
|
Collect payments and co-payments, keeping
an accurate ledger of both, balancing ledgers and deposit daily
|
4.
|
Answer incoming phone calls and schedule
appointments on APM system
|
5.
|
Take concise, accurate phone messages,
execute solutions and/or forward via electronic tasking as appropriate
|
6.
|
Fax and/or scan confidential patient
information
|
7.
|
Communicate with physicians and nurses to
create an efficient work environment
|
8.
|
Train
other receptionists when necessary
|
9.
|
Using EHR software, accurately index and
file scanned documents and information into patient’s electronic medical
record
|
10.
|
Ability to maneuver online websites and
software including login, accessing the daily schedule, search for patient,
accessing patient profile, using the tool bar to update patient location,
process phone calls, accessing unfished calls, use a text template, view task
list, work task list, create new task and other competencies as required by
department
|
11.
|
Monitor patient EHR and invite to patient
portal and scanned document filing tasks as determined in portal workflow
|
12.
|
Protect the confidentiality of patient’s
personal, financial, and medical information
|
13.
|
Other
duties as assigned by the department manager, lead receptionist or physician
|
Qualifications and Education
Requirements
1.
|
Positive attitude!
|
2.
|
Ability to adapt to quickly changing
situations
|
3
|
Excellent telephone and public relations
skills with pleasing telephone voice
|
4
|
Type and spell accurately
|
5
|
High school graduate
|
7.
|
Must be willing to learn and work as a
team
|
8.
|
Demonstrates strong communication and
organizational skills, ability to prioritize, detail oriented, prompt,
reliable and enjoy a fast pace environment
|
9.
|
Excellent public relation and customer
service skills
|
10.
|
Ability to handle stressful situations
calmly and competently
|
11.
|
Open to change and innovation
|
12.
|
Learn to
use the clinic’s computerized appointment scheduling systems
|
13.
|
Work requires sound judgment; works well
under pressure; and likes detailed work
|
14.
|
Demonstrate and maintain strong
departmental team unity and clinic pride
|
15.
|
Employee performs routine, and some
non-routine, continuous and repetitive work
|
16.
|
Strong computer skills and comfortable
working in paperless environment
|
17.
|
Excellent verbal and written
communication skills
|
18.
|
Good physical condition, able to stand,
walk, sit, bend and lift 15-20 lbs
|
Preferred Skills
Excellent
telephone and public relations skills with pleasing telephone voice
|
Type and
spell accurately
|
High
school graduate
|
Supervisory
Responsibilities
None
Physical
demands
Lifting, sitting, typing, repetitive work,
reaching
Position
Type/Expected Hours to work
Monday - Friday
Other
Duties
As assigned