Applicants to be considered for this position must apply online and upload your resume for each position. Employees wishing to be considered must complete a transfer form.
All outside applicants must complete online testing. Once application is in place, you will receive an e-mail with instructions. Please remember your e-mail address on your application. Expect 1.25 – 1.5 hours for a series of 7-8 tests. If your test results are favorable, you will be called for an interview.
Role and Responsibilities
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1.
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Greet and assist patients in a friendly, courteous and professional manner
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2.
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Perform translating/interpreting duties where needed at the main clinic and its satellite locations. These duties include helping patients check-in with receptionists prior to appointment time; interpreting information between patient and clinical staff during and after appointments; monitoring translator calendar to see where translating is needed, review doctor’s daily schedules and perform reminder telephone calls; and all other situations requiring an interpreter.
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3.
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Register new patients with accurate patient and insurance information and update existing accounts as needed, utilizing special software and procedures.
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4.
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Collect payments and co-payments, keeping an accurate ledger of both, balancing ledgers and deposit daily
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5.
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Answer incoming phone calls and schedule appointments on Allscripts PM system
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6.
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Take concise, accurate phone messages, execute solutions and/or forward via electronic tasking as appropriate
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7.
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Fax and/or scan confidential patient information
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8.
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Communicate with physicians and nurses to create an efficient work environment
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9.
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Train other receptionists when necessary
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10.
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Using EHR software, accurately index and file scanned documents and information into patient’s electronic medical record
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11.
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Ability to maneuver online websites and software including login, accessing the daily schedule, search for patient, accessing patient profile, using the tool bar to update patient location, process phone calls, accessing unfished calls, use a text template, view task list, work task list, create new task and other competencies as required by department
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12.
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Monitor patient EHR and invite to patient portal and scanned document filing tasks as determined in portal workflow
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13.
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Protect the confidentiality of patient’s personal, financial, and medical information
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14.
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Other duties as assigned by the department manager, lead receptionist or physician
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Qualifications and Education Requirements
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1.
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Bilingual English and Spanish. Able to read, write, speak and interpret both languages.
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2.
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Positive attitude!
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3.
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Ability to adapt to quickly changing situations
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4.
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Excellent telephone and public relations skills with pleasing telephone voice
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5.
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Type and spell accurately
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6.
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High school graduate
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7.
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Must be willing to learn and work as a team
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8.
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Demonstrates strong communication and organizational skills, ability to prioritize, detail oriented, prompt, reliable and enjoy a fast pace environment
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9.
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Excellent public relation and customer service skills
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10.
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Ability to handle stressful situations calmly and competently
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11.
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Open to change and innovation
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12.
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Learn to use the clinic’s computerized appointment scheduling systems
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13.
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Work requires sound judgment; works well under pressure; and likes detailed work
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14.
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Demonstrate and maintain strong departmental team unity and clinic pride
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15.
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Employee performs routine, and some non-routine, continuous and repetitive work
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16.
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Strong computer skills and comfortable working in paperless environment
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17.
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Excellent verbal and written communication skills
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18.
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Good physical condition, able to stand, walk, sit, bend and lift 15-20 lbs
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Preferred Skills
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Excellent telephone and public relations skills with pleasing telephone voice
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Type and spell accurately
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High school graduate
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Supervisory Responsibilities
None
Physical demands
Lifting, sitting, typing, repetitive work, reaching
Position Type/Expected Hours to work
Monday - Friday
Other Duties
As assigned